Deloitte SCADPro Project
Collaboration project between Deloitte and SCAD PRO.
Role
UX Analyst, User Research, Prototyping
Timeline
10 Weeks, 2026
Project Type
UX/Service Design | Contract
Overview
We worked to overhaul the passport appointment system for a large letter and parcel delivery organization, delivering a UX vision and a full implementation strategy to make the service more effective and revenue-driven for millions of customers across the country.
That's all for now!
Due to NDA restrictions, I can only share a high-level overview but I’d be happy to discuss my role, process, and learnings in conversation or an interview setting.
Get in touch with me!